At Nuwave, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website.
Information We Collect
- Order Information: When you place an order, we collect your billing information (credit card number and billing address).
- Automatic Information: Like most websites, we gather information about your computer, such as IP address, browser type, referring/exit pages, and operating system.
How We Use Your Information
We use the information we collect for various purposes, including:
- Fulfilling your orders
- Sending order confirmations and product updates
- Responding to customer service inquiries
- Administering your account
- Sending newsletters and marketing communications (with your consent)
- Improving our website and marketing efforts
- Conducting research and analysis
Data Retention
We retain your data for as long as it’s relevant to the purposes described above. We implement appropriate security measures during data retention and disposal to protect your privacy.
Your Choices
You can opt out of receiving our newsletters or marketing emails by following the unsubscribe instructions in those emails or by contacting us at [email address removed].
Information Sharing
We may share your information with companies that help us with our business activities (e.g., shipping orders or providing customer service). These companies are authorized to use your information only as necessary to provide these services.
We may also disclose your information:
- As required by law
- In connection with a merger or acquisition
- With your prior consent
- To third-party marketers (with your opt-out option)
Cookies and Tracking Technologies
We use cookies to track preferences, profile information, and website usage statistics. We also use web beacons and third-party services to gather non-personal information for website analysis and marketing campaigns.
Links to Other Websites
Our website may contain links to other websites with different privacy practices. We encourage you to review the privacy statements of those websites before submitting personal information.
Security
We use industry-standard security measures to protect your personal information during transmission and storage. However, no method is 100% secure.
Your Data Rights
You can request your data by contacting us. This right has limitations and exceptions based on applicable laws. You also have the right to lodge a complaint with the relevant supervisory authority.
Changes to Our Privacy Policy
We may update this Privacy Policy. We will notify you by email or through a website notice before any changes become effective.
Dispute Resolution and Arbitration
To expedite resolution and reduce the cost of any dispute, controversy or claim related to your purchase or use of any Nuwave product or your use of Nuwave’s website (each a “Dispute”), you and Nuwave agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating any arbitration or court proceeding. Such informal negotiations will commence upon written notice from one party to the other. Nuwave will send its notice to your billing address and email you provided to us.
If the Dispute is not resolved through informal negotiations, you and Nuwave agree that any unresolved Dispute will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with the provisions of AAA’s Commercial Arbitration Rules and Mediation Procedures (“AAA Rules”) in effect at the time of submission of your demand for arbitration. See https://www.adr.org/sites/default/files/CommercialRules_Web.pdf. The arbitrator’s award will be binding and may be entered as a judgment in a court of competent jurisdiction. The arbitration will be conducted in Illinois.
A. WAIVER OF RIGHT TO SUE. By agreeing to arbitration, you understand that, to the maximum extent permitted by law, you are agreeing to waive your right to file suit in any court, to a court hearing, judge trial, and jury trial.
B. CLASS ACTION WAIVER. To the maximum extent permitted by law you expressly agree to refrain from bringing or joining any claims in any representative or class-wide capacity, including but not limited to, bringing or joining any claims in any class action or class-wide arbitration.
C. OPT OUT PROCEDURE. To opt out of arbitration you must contact Nuwave at [email address removed]. You will have thirty (30) days from the date of product delivery or the date you provided information to the website to opt out of arbitration with respect to any dispute arising out of or relating to use or purchase of any Nuwave product or use of Nuwave’s website. If more than 30 days have passed you are not eligible to opt out of arbitration and will have waived your right to sue or participate in a class action with respect to the dispute.
D. SOME MATTERS ARE NOT SUBJECT TO ARBITRATION. Notwithstanding the foregoing, the following shall not be subject to arbitration and may be adjudicated only in the state and federal courts of Illinois: (i) any dispute, controversy, or claim relating to or contesting the validity of our intellectual property rights and proprietary rights, including without limitation, patents, trademarks, service marks, copyrights, or trade secrets; (ii) an action by a party for temporary, preliminary, or permanent injunctive relief, whether prohibitive or mandatory, or other provisional relief; or (iii) interactions with governmental and regulatory authorities. You expressly agree to refrain from bringing or joining any claims in any representative or class-wide capacity, including but not limited to, bringing or joining any claims in any class action or any class-wide arbitration.
We recommend you review this Privacy Policy periodically to understand how we handle your information. If you have any questions, please contact us.